Shipping policy

Shipping Policy

Thank you for shopping with us. We are pleased to offer worldwide shipping on our products.

Order Processing

Orders are processed within 1–5 business days after your payment has been confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During high-volume periods, product launches, holidays, or supplier delays, order processing may take longer than usual.

Worldwide Shipping

We ship to most countries worldwide.

Shipping times may vary depending on your location, product availability, supplier location, customs processing, and shipping carrier delays.

Estimated delivery times:

United States: 3–20 business days
Europe: 3–25 business days
United Kingdom: 3–25 business days
Canada: 5–25 business days
Australia & New Zealand: 5–30 business days
Rest of the world: 5–35 business days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location, the product ordered, and the selected shipping method.

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with a tracking number, if tracking is available for your order.

Please allow a few business days for tracking information to update after your order has been shipped.

In some cases, tracking updates may be delayed due to carrier processing or international shipping handovers.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by your country’s customs authority.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, or import fees that may apply.

We are not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for orders that are delayed, lost, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at lorencestudios@gmail.com. We cannot guarantee that changes can be made once the order has been processed or shipped.

Lost, Delayed, or Stolen Packages

We are not responsible for delays caused by shipping carriers, customs, weather conditions, holidays, or circumstances outside of our control.

If your package appears to be lost or significantly delayed, please contact us at lorencestudios@gmail.com and we will do our best to assist you.

We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen.

Multiple Packages

Because we work with different suppliers and fulfillment partners, items in the same order may be shipped separately.

You may receive multiple packages and tracking numbers for a single order.

Delivery Issues

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at lorencestudios@gmail.com with your order number and clear photos or videos of the issue.

We will review the situation and help resolve the issue where applicable.